Emotional Intelligence & Coaching Skills for Leaders

“The growth and development of people is the highest calling of leadership” – Harvey S. Firestone

Emotional Intelligence (EI) is what makes the difference between top performing leaders and the rest – and this course gives you the practical tools to develop EI in yourself and your team. Coaching is one of the most valuable skills a leader possesses, enabling followers to improve their performance, develop faster and become leaders themselves. Research by Daniel Goleman and the Hay/McBer organisation has found that high Emotional Intelligence is a bigger predictor of success in executive roles than IQ, and that the contribution of EI to success increases at higher levels. Emotionally intelligent leadership makes a big, measurable difference in three crucial areas: reducing staff turnover, team productivity, and customer service. The good news is that Emotional Intelligence can be improved. This course will teach you how to develop your own Emotional Intelligence, how to improve the ’emotional climate’ to maximize your team’s productivity, and give you simple, usable formats that will enable you to add a coaching style of management to your leadership repertoire. You will also complete an emotional intelligence self-assessment for your own reference.

Key Learning Objectives

  • What emotional intelligence is and why it is essential for leaders
  • Why you affect the mood of your team more than you realize
  • How to stay calm in any situation
  • How to use your emotional intelligence to improve any ‘difficult’ working relationship
  • The six leadership styles – when to use each one, and when not to use them
  • How to coach for solution and break out of problem-focus How to coach your employees to improve their emotional intelligence
  • How to hire for emotional intelligence

Course Agenda

  1. Emotional Intelligence And Self-Awareness
    • Why emotional intelligence is important
    • Goleman’s Four-Quadrant Model of Emotional Intelligence
    • How to develop your self-awareness
    • How to recognize and change damaging ‘default behaviours’
  2. Self-Management, Empathy And The ‘Emotional Climate’
    • Practical emotional self-management skills
    • Why empathy is essential for successful coaching
    • Communicating with emotional intelligence
    • How the ‘emotional climate’ affects results results, and how you can influence it
    • Leadership styles: ‘resonant’ versus ‘dissonant’ and when to use each
  3. How To Coach For Solutions – A Practical Format You Can Use Straight Away
    • Dispelling common misconceptions about coaching
    • Solution focus vs. problem focus and why solution focus is better for creative problem solving
    • The ADEPT Model of coaching and how to use it
  4. Coaching For Emotional Intelligence
    • How to use Goleman’s four-quadrant model to apply emotional intelligence to improving any conflict, decision or working relationship
    • How to coach colleagues and employees to improve emotional intelligence
    • How to hire for emotional intelligence


Rather than rely on dry lectures, the course is interactive, with lots of hands-on pairs and trio exercises enabling participants to apply their emotional intelligence to get beyond real-life challenges. Participants will practice coaching to help colleagues develop solutions to genuine challenges.

Course Objectives

  • A conceptual understanding of emotional intelligence
  • An awareness of the benefits of emotional intelligence for managers
  • Practical ways to manage their own emotional state better
  • Two practical coaching formats with experience of using them
  • Three interview questions to hire emotionally intelligent staff

Who Should Attend

  • Executives and entrepreneurs.
  • CEOʼs, COOʼs, CFOʼs, Directors, General Managers, and Vice Presidents.
  • Business Owners ,Functional Heads, Decision Makers
  • Business Unit Leaders, Senior Level Managers, Mid Level Executives